Support that opens a ticket already knowing who is asking.
Version X triages tickets on arrival and shows the asking company’s deals, invoices and meeting history on the ticket itself. Ori drafts replies from the account’s actual history, and escalates the tickets that are also a commercial risk.
Today
- Answering a ticket starts with finding out who this customer actually is.
- The same five questions arrive every week.
- A frustrated customer is also three weeks overdue and nobody connects the two.
On Version X
- The ticket carries the account’s full history without a lookup.
- Repeat questions are answered by Ori, with the rest triaged and routed.
- Support volume feeds customer health, so a pattern reaches the account owner.
The modules you will live in
Questions.
Which tier includes the support desk?
Every tier, from Launch upward, at no additional cost.
Will AI answer customers without us checking?
Ori drafts and can answer repeat questions directly. Anything multi-step runs through an approval gate rather than being written silently, which is the platform-wide rule.