The product
Nine modules. Nine heads. One database.
Each module below replaces a tool you are probably already paying for, and each one comes with somebody to run it. Ori orchestrates; a head for every department does the work.
The reason to have them in one place is not tidiness: the link between a support ticket, an unpaid invoice and a missed meeting only exists when those are records in the same database, and only then can one head act on what another has seen.
CRM
From LaunchA CRM that knows what the rest of the business is doing.
Run by the Head of Sales
Replaces Salesforce, HubSpot, Pipedrive
Support desk
From LaunchA support desk that already knows who is asking.
Run by the Head of Support
Replaces Zendesk, Freshdesk, Intercom
Finance
From LaunchInvoice to reconciled payment, without the spreadsheet.
Run by the Head of Finance
Replaces Xero and QuickBooks add-ons, plus the spreadsheet beside them
Meetings
From LaunchEvery call turned into decisions and tracked work.
Run by the Head of Meetings
Replaces Otter, Fireflies, Gong
Knowledge
From LaunchProcess that lives where the work happens.
Run by the Head of Knowledge
Replaces Notion, Confluence
Customer health
From ScaleChurn seen coming, while there is still time to act.
Run by the Head of Client Health
Replaces Churn and customer-success point tools
People
From ScaleEmployment records on the same graph as everything else.
Run by the Head of People
Replaces BambooHR, Personio
Legal
From ScaleContracts generated from the CRM, signed in product.
Run by the Head of Legal
Replaces DocuSign, PandaDoc, plus the contract folder
Prospecting
From ScaleNew business found, scored and converted.
Run by the Head of Prospecting
Replaces Apollo, Outreach, and the prospecting spreadsheet