The process is next to the work
How you handle a refund sits with the tickets and invoices refunds happen on, not in a wiki someone has to remember exists.
Version X knowledge holds your workflows and documentation inside the same system as the work they describe, so a process is attached to the records it governs. Included from the Launch tier.
How you handle a refund sits with the tickets and invoices refunds happen on, not in a wiki someone has to remember exists.
Ori cites your process when it answers, which is what makes the answer checkable.
When the documented process and the actual records disagree, that is a finding rather than a surprise during an audit.
What Ori does here
Ori answers from your actual process rather than a general model, and notices when what the documentation says and what the records show have drifted apart.
For operational process, yes. The difference is that a Version X process document is attached to the records it governs, so it is found at the moment it is needed rather than searched for.
Every tier, from Launch upward.
Yes, and it cites the document it answered from, so the answer can be checked rather than trusted.